Our Team
Gino Carrafa is formally trained as an Occupational, Counselling, and Trauma Psychologist. Over the past 25 years of his career, Gino has worked in injury management and rehabilitation, clinical psychology, organisational and corporate consulting, training and development, and private practice.
Read more >Gino Carrafa
Senior Psychologist and
Managing Director of D’Accord
Meagan has been an office/business manager for 4 years. Meagan has excellent attention to detail and is a fantastic leader who makes her team feel well supported and helps them to excel in their duties. Her impeccable customer relations skills ensure that both the client and D’Accord have signed thoroughly drafted agreements
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Meagan Chippendale
Office Manager
Jo has been in customer service for 7 years, which has equipped her with a sense of professionalism that leaves each and every client feeling reassured and well looked after. Complementing her professionalism is her bright and bubbly personality, which sees Jo going above and beyond to ensure D’Accord are providing
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Joanne Burrows
Client Relations Manager
Tara has been working in customer service for 11 years and has a Bachelor of Arts. She has an excellent phone manner and is accustomed to working under pressure to tight deadlines, whilst maintaining a courteous and friendly manner. She manages our intake team and ensures employees are well supported throughout their EAP experience.
Read more >Tara Otto
National Support Manager
Jayne is our primary accountant with an extensive background in corporate account management. Jayne is in charge of D’Accord’s accounts payable/receivable, as well as developing profit and loss documents for external financial use. Her 30 years in the industry equips her with integrity, efficiency and precision when it comes to financial matters.
Read more >Jayne Milner
Bookkeeping & Finance Manager
With a Bachelor of Business and a Bachelor of Psychological studies, Jasmine is passionate about utilising her skills to assist employees through the EAP intake process. Having over 5 years of customer service experience in the health and fitness industry, Jasmine values the importance of confidentiality, respect and compassion when listening to clients’ needs. With her kind and calm nature Jasmine hopes to leave employees feeling comfortable, valued and supported. Jasmine has recently transitioned to leading the resourcing of all onsite trauma responses and facilitating other onsite services across the business. .
Read more >Jasmine Delacy
Onsite Resourcing Coordinator
With 8 years of customer experience, Mikaylah is skilled in assisting clients to provide a paramount client experience. Mikaylah can quickly identify and adapt to clients’ needs to ensure all requirements are met. Mikaylah never ceases to display respect, professionalism, enthusiasm, and a friendly and bright personality, which leaves clients feeling valued, supported, and fulfilled. This feeling is also created by Mikaylah's high level of understanding, empathy, and calmness. Mikaylah is confident in being able to assist clients in finding a clinician that perfectly suits their needs and places an importance on having the client feel comfortable throughout their journey with D’Accord.
Read more >Mikaylah Perry
Intake Officer
Laura has 6 years experience in corporate client services and is an advocate of mindfulness practices and mental health support accessibility. With her experience in providing excellent customer service, Laura compassionately assists and guides employees, helping to identify their needs efficiently and with empathy to find the best suited service or referral. Laura's respectful and warm manner ensures employees feel supported, informed and assured that they are in good hands throughout the EAP process. .
Read more >Laura Ferronato
Intake Officer