Mediation handshake-fixed


Interpersonal difficulties in the workplace impact on individual and group performance with negative outcomes such as reduced job satisfaction, reduced productivity and forms of sabotage between individuals.  D’Accord has a number of counselor’s who are highly skilled and experienced in providing mediation services and conflict resolution and can provide on and off-site mediation services.

There are generally two phases to the process – individual sessions and a joint meeting.

PRELIMINARY INDIVIDUAL SESSIONS Approximately 1.5 Hours Each Participant

  • Introduction to mediator
  • Explanation of mediation process
  • Confidentiality agreement
  • Terms under which the mediation will be conducted – Agreement to participate
  • Summary of issues from participant
  • Preparation for the joint exploration session

JOINT NEGOTIATION SESSION (Part 2) Approximately 2 Hours

  • Focus on the options for resolution
  • Brainstorm and assist in the identification of options
  • Assist participants to make informed and workable choices
  • Reality test the options and agreements
  • Document the final agreement
  • Monitoring plan